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Policies

General Policies

CHECK-IN / CHECK-OUT POLICY

- Check-in: 15h to 24h.

You can check in until midnight, we ask you to inform us in advance about your estimated time of arrival.

- Check-out: until noon

You can do your late check-out free of charge until 2 pm, always subject to the availability of BAUMHAUS.

CANCELLATION POLICY

Non-refundable Rates: Full payment is required at the time of booking, with payment made by credit card debit.

Flexible rates: If canceled or modified up to 1 day before the date of arrival, no fee will be charged. Cancellations after 1 day before the arrival date will charge the total amount of the reservation.

We inform that to confirm the reservation, your credit card is authorized in the amount corresponding to the first night.

OPERATING POLICY

Two cards will be delivered per apartment during your stay that will open the main door and the respective apartment. Daily cleaning will be carried out between 10am and 4pm, as long as previously requested. Outside the established cleaning hours, cleaning will not be carried out on that day.

CHILDREN AND EXTRA BEDS

  • Children under 12: stay free of charge when using existing bedding.
  • Children over the age of 12 and adults: 20 € / night per child / adult.
  • Children up to 3 years old are accommodated in cots at no additional cost subject to availability and confirmation by Baumhaus.

OTHERS

Non smoking apartments



In the event of a dispute the consumer may resort to the following Alternative Dispute Resolution Entity:

Porto Consumer and Arbitration Information Center
Rua Damião de Góis, 31 - Shop 6 - 4050-225 Porto
Tel .: 225 508 349/225 029 791 / Fax: 225 026 109
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt
Law No. 144/2015, of September 8


  • Check in time 3:00 PM
  • Check out time 12:00 PM
  • Children age 8
  • Pets not allowed

Privacy and Cookies

Refer to Privacy Policy

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