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Policies

General Policies

CHECK-IN / CHECK-OUT POLICY:

- Check-in: 15h - 24h 

You can make your check until midnight; we kindly ask you in order to ensure your reservation, please inform us in advance about your exact arrival time.

- Check-out: until 12h

You can make your late check-out free of charge until 14h, always subject to confirmation by Baumhaus. 

 

CANCELLATION POLICY

Non-refundable rates: You must pay the full at time of booking and payment is made by debit in credit card.

Flexible rates: If canceled up to 3 days before date of arrival, no fee will be charged. Less than 3 days prior to arrival is charged the first night of the reservation and canceled the remaining nights.

Please be advised that to confirm the booking, your credit card is authorized in the amount corresponding to the first night. This amount will be blocked on your card for a maximum period of 10 days, after which will be automatically refunded.

 

OPERATING POLICY

Two key cards will be delivered for your stay, which will open the main door and the apartment. A daily cleaning will be done between 10h until 16h; if you do not want to be disturbed please put the notice on the door. Outside this period the cleaning will not be performed.

 

CHILDREN AND EXTRAS BEDS

  • Children under 6 years are accommodated free of charge when using existing beds.
  • Children older than 6 years and adults: 20 € / night per child / adult.
  • Children under 3 stay in cot at no extra cost subject to availability and confirmation by Baumhaus.

 

OTHERS

Non-smoking apartments

  • Check in time 3:00 PM
  • Check out time 12:00 PM
  • Children age 8
  • Pets not allowed

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